Delivery & Pick-up

There are five ways you can get your order from TSH:

  1. Personal Pick-up: You come to our kitchen at 1581 University Avenue in Berkeley during our pick-up hours and get your order.  You can also purchase additional items at the time of pick-up.  Pick-up hours are currently Wednesday 5-7pm and Thursday 10am-4pm, and Saturday 9am – 2pm. Click here for our “Late Pick-up Policy.”
  2. Cluster Pick-up: You join a “cluster” in your area, and someone from the cluster comes each week to pick up the food.  Usually cluster members take turns picking up.
  3. Door-to-Door Delivery: Your order is delivered to your door by a third party for a fee.  See below for details.
  4. Drop-off Delivery: Your order is delivered to a drop-off spot by a third party for a fee.  You must come to the drop-off site to pick up your order. See below for details.
  5. Real Foods (Bay Area) CSA: RFBA is an independent company that delivers TSH products and other items to neighborhood drop-off  locations around the Bay Area. RFBA charges a small fee per item, along with applicable glass deposits. For more information, visit http://www.realfoodbayarea.com/

Door-to-Door Delivery

LocationDay & Time PeriodDelivery Service Contact InformationCost & Payment Information
East Bay
(Richmond to Oakland)*
Wednesday
5pm - 10:30pm
Miles Newcombe
P.O. Box 13982
Berkeley, CA 94712
510-213-4212
tshdelivery.miles@gmail.com
$20 for each delivery
Make out a check to "Miles Newcombe."
San FranciscoThursday
3pm - 9pm
Miles Newcombe
P.O. Box 13982
Berkeley, CA 94712
510-213-4212 tshdelivery.miles@gmail.com
$20 each delivery
Make out a check to "Miles Newcombe."
Marin
(San Rafael to Sausalito only**)
Wednesday
6pm - 10:30pm
Robert Harten
6440 San Pablo Ave.
Oakland, CA 94608
510-776-1150 robertharten@yahoo.com
$20 each delivery
Make out a check to "Robert Harten."

Checks for door-to-door delivery can either be mailed directly to Miles or Robert, or they can be left in an envelope in an agreed-upon place on site.

*EAST BAY INFORMATION: Delivery fee (payable by check): $20 for Alameda, Albany, Berkeley, Emeryville, Kensington, and Oakland. Customers in the East Bay living outside these areas need to contact Miles to confirm if delivery is possible. Approved deliveries outside the range are subject to an additional charge depending on the distance. Please contact Miles Newcombe for a quote and to see if delivery is possible. Contact him at 510-213-4212 or email tshdelivery.miles[at]gmail.com.

**MARIN INFORMATION: Delivery fee (payable by check) $20 for San Rafael to Sausalito area. Delivery radius is nothing north of Marin Civic Center (Hwy 101 San Pedro Rd exit), nothing west of Sir Francis Drake Blvd & Red Hill Ave intersection in San Anselmo, and nothing south of Sausalito. Customers in the Marin area living outside this delivery radius need to contact Robert to confirm if delivery is possible. Approved deliveries outside the range are subject to an additional charge depending on the distance. Please contact Robert Harten at 510-776-1150 or email robertharten@yahoo.com for a quote and to see if delivery is possible.

NEW DELIVERY CUSTOMERS: When placing your order, please add “New Delivery Customer” to the NOTES SECTION of your order. This helps us confirm your delivery location is within the delivery radius for the area you are in.

Drop-off Site Delivery

Drop-off sites are hosted by customers of Three Stone Hearth and serve as a centralized location where a group of orders can be delivered at one time. It helps to reduce the cost of delivery to our customers as well as lessening the impact of delivery on the environment. We are grateful to our hosts for offering their homes as delivery locations. Please respect their privacy by not disturbing them while picking up your order. When leaving CLEAN glass returns behind for the following week’s pickup, please leave them in the designated pickup location inside a yellow delivery bin along with the completed glass return paperwork.

If you have any questions or problems with delivery, please contact Miles Newcombe directly.

If you have questions about your order (our products) please visit our Contact page.

Location of Host SiteDay & Time Period for PickupDelivery Service Contact InformationCost & Payment Information
Oakland
(Crocker Highlands)
Wednesday
6pm - 9pm
Miles Newcombe
P.O. Box 13982
Berkeley, CA 94712
510-213-4212 tshdelivery.miles@gmail.com
$10 each delivery
Make out a check to "Miles Newcombe" and mail it to him.
San Francisco
(Glen Park)
Thursday
4pm - 6pm
Miles Newcombe
P.O. Box 13982
Berkeley, CA 94712
510-213-4212 tshdelivery.miles@gmail.com
$10 each delivery
Make out a check to "Miles Newcombe" and mail it to him.

How do I return the glass jars and milk bottles to the kitchen so that I can receive credit?

  • Place CLEAN mason jars and milk bottles in your delivery box.
  • Fill out a glass return form included in your previous order.  PLEASE PRINT! If you do not have a glass return form a letter size piece of paper will do. Please include account holder’s first and last name, date, and the number of mason jars (including kombucha & kefir bottles), and milk/cream bottles that you are returning and place it in the bin with the jars.
  • Door-to-Door deliveries can place their boxes on the porch and it will be picked-up when your next order is delivered.
  • Drop-off delivery bins should be left in a designated spot decided by the host. Please be respectful of the host’s home by stacking boxes neatly.
  • When the delivery bins with the paperwork are returned to us, we credit your account accordingly.  Please allow two weeks from time of return for your credit to appear. You can verify receipt of credit by checking the “Transaction History” on your online account.  If you have any questions, please visit our Contact page.

Please Return All Packing Materials (Ice Packs, Igloos, Silver Insulation, and Red & Gray Delivery Bins)

  • We use all packing items again.  Returning them helps us minimize costs, and our impact on the environment.
  • See instructions above for where to place all packing and delivery materials.